from us to you - shipping
- only samples in your cart? shipping is free.
📌 For our US-based makers, we are unable to send free samples at this time due to new requirements for sending items to the United States.
- items worth over $99.00 in your cart before taxes or discounts? shipping is free.
- otherwise flat rate is $15.00 within Canada or the USA.
- delivery times in Canada are between 3 and 5 business days.
and back - returns
All purchases on spun•up.ca can be returned for a full refund, less shipping fees, within 365 days of purchase.
We want you to be happy with your purchase. So if you are not satisfied, here is how we handle returns:
- To start a return, complete the tangled in a question form. We’ll provide instructions on how and where to send your items.
- To be eligible for a return, your item must be in the same condition that you received it with its original packaging.
- We’ll send you a return shipping label to send your items back, as well as instructions on how to send your package.
- If your return is accepted, please allow 5 to 7 business days for the amount of your purchase, less shipping fees, to be refunded according to your original payment method.
- Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.
tangled in a question?
we’re on it. Expect a reply within 1 business day.