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privacy policy

At spun•up inc., we respect your privacy and are committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under Quebec’s Law 25 and PIPEDA.

1. Who We Are

  • Business Name: spun•up inc.
  • Privacy Officer: Caroline Lepage
  • Contact 

2. What Information We Collect

We collect only the personal information needed to provide our services, including:

  • Name – first, last
  • Email address
  • Mailing Address
  • Billing Address (if different from mailing address)
  • Payment details (processed securely)
  • Website usage data (cookies, analytics)

3. Why We Collect Your Data

We collect personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send updates (only with your consent)

4. Your Rights

Under Quebec’s Law 25, you have the right to:

  • Access your personal data
  • Request corrections
  • Withdraw consent
  • Request deletion of your data when no longer needed

To exercise your rights, contact our Privacy Officer 

5. Data Sharing & Security

  • We do not sell your data.
  • We may share it with trusted third parties (e.g., payment processors, shipping providers).
  • Your data is securely stored and protected with encryption.
  • If transferred outside Quebec, we ensure adequate protections.

6. Cookies & Tracking

We use cookies to improve your experience. You can manage cookie settings in your browser.

7. Changes to This Policy

We may update this policy. Any changes will be posted on our website with an updated effective date.

8. Contact & Complaints

If you have any concerns, contact

If you are unsatisfied, you can also contact the Commission d’accès à l’information (CAI):

🔗 https://www.cai.gouv.qc.ca